Service Operations Management: Improving Service Delivery — Robert Johnston et al. (2020)

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Book Description

Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real.

Book Details

  • Author: Robert Johnston, Michael Shulver, Nigel Slack, Graham Clark
  • Publisher: Pearson
  • Published Date: 2020-10-29
  • Published Year: 2020
  • Language: English
  • ISBN-13: 9781292098029

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