Total Quality Management (TQM) 5e by Pearson — Dale H. Besterfield et al. (2019)

Book Description

Over the years, total quality management has become very important for improving a firm’s processing capabilities to sustain competitive advantages. And in the last few years, the world has gone through many major changes in terms of information technology, quality system standards, customer satisfaction levels, economic changes, approaches of the government and political alignments on the national and international level. Keeping these developments in mind, Total Quality Management, 5e has been revised to focus on encouraging a continuous flow of incremental improvements from the bottom of the organization’s hierarchy.

Book Details

• Author: Dale H. Besterfield, Carol Besterfield, Glen H. Besterfield, Mary Besterfield, Hemant Urdhwareshe, Rashmi Urdhwareshe
• Publisher: Pearson
• Published Date: 2019
• Published Year: 2019
• Language: English
• ISBN-13: 9789353944186